MOSSLEY HILL SUPERSTORE LTD provides physical notebook products through online ordering and delivery services. This Delivery Policy explains how orders are processed, delivery estimates, shipment handling procedures and customer responsibilities.
Processing Time
Orders are typically processed within 1-2 business days after payment has been successfully received and the order has been confirmed.
Processing times may be extended during periods of increased order volume, public holidays or operational circumstances that require additional review.
Delivery Estimates
Estimated delivery times begin after order processing has been completed.
Typical delivery estimates are:
United Kingdom: 2-5 business days
European destinations: 4-10 business days
Delivery times are estimates only and may vary depending on destination, shipping conditions and courier operations.
Courier Disclaimer
Once an order has been dispatched and transferred to the courier, delivery services are managed by the shipping provider.
Delivery delays may occasionally occur due to factors outside our control, including transportation disruptions, severe weather conditions, customs procedures, local delivery conditions or periods of high shipping volume.
While we will assist customers with shipment enquiries, we cannot guarantee delivery dates once a parcel has entered the courier network.
Incorrect Address Policy
Customers are responsible for providing complete and accurate delivery information when placing an order.
If an incorrect, incomplete or undeliverable address is provided, delivery delays, failed deliveries or returned parcels may occur.
If an order is returned because of incorrect address information supplied by the customer, additional shipping charges may apply before the order can be resent.
Customers should contact us immediately if they identify an address error after placing an order. Address changes may only be possible before dispatch.
Tracking Information
Tracking information is provided for eligible shipments.
Where tracking is available, customers will normally receive tracking details by email within 24-48 hours after dispatch.
If tracking information has not been received within 3 business days after dispatch, customers may contact us for assistance.
Delivery Issues
If a shipment appears delayed, lost or arrives with visible delivery issues, customers should contact us within 7 days of the expected delivery date.
We will review the shipment status and work with the courier to investigate the matter where appropriate.
Contact Information
For delivery-related enquiries, please contact:
MOSSLEY HILL SUPERSTORE LTD
162-164 Greenhill Road, Liverpool, England, L18 7HN
Email: orders@mossleyhillstationery.store
Phone: +44 7027 647070