At MOSSLEY HILL SUPERSTORE LTD, we are committed to protecting your personal information and maintaining transparent data handling practices. This Privacy Policy explains how we collect, use, store and manage information when you visit our website, place an order or contact our team.
Information We Collect
We may collect information that you voluntarily provide, including:
- Full name
- Email address
- Telephone number
- Billing address
- Delivery address
- Order details
- Customer service communications
We may also collect certain technical information related to website usage, device information and browsing activity to help improve website performance and functionality.
How We Use Information
Information collected may be used for the following purposes:
- Processing and fulfilling orders
- Managing deliveries and order updates
- Providing customer support
- Responding to enquiries
- Maintaining internal business records
- Improving website functionality and user experience
- Complying with applicable legal and administrative requirements
Order Processing
Information provided during checkout is used solely for the purpose of processing orders, arranging delivery and communicating important order-related updates.
Delivery Services
To complete order fulfilment, relevant delivery information may be shared with shipping and logistics providers responsible for transporting products to the delivery address supplied by the customer.
Customer Communications
When customers contact us through email, contact forms or other communication channels, we may retain correspondence records to assist with customer support, order enquiries and service improvements.
Data Retention
Order records and related documentation may be retained for up to seven (7) years from the date of purchase for record-keeping and administrative purposes.
Customer service communications may be retained for up to twenty-four (24) months following the most recent interaction.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Support website functionality
- Remember user preferences
- Improve browsing experience
- Analyse website performance and usage trends
Users may manage cookie preferences through their browser settings.
Data Security
We implement reasonable technical and organisational measures designed to help protect information against unauthorised access, misuse, alteration or accidental loss.
While no system can guarantee complete security, we continually review operational procedures to maintain appropriate safeguards.
Third-Party Service Providers
Certain operational functions may involve carefully selected third-party service providers, including:
- Website hosting providers
- Communication service providers
- Delivery and logistics companies
- Technical support providers
Information shared is limited to what is reasonably necessary for the services being provided.
Access and Correction Requests
Customers may contact us to request access to information associated with their account or orders, or to request corrections where information is inaccurate or incomplete.
Requests are generally reviewed within thirty (30) calendar days of receipt.
Policy Updates
We may update this Privacy Policy periodically to reflect operational, legal or service-related changes. Updated versions will be published on this website.
Contact Information
For questions regarding this Privacy Policy or personal information handling practices, please contact:
MOSSLEY HILL SUPERSTORE LTD
162-164 Greenhill Road, Liverpool, England, L18 7HN
Email: orders@mossleyhillstationery.store
Phone: +44 7027 647070